Shipping Information

Delivery and shipping costs 

Would you like to track your shipment?

✔ DHL : Click here and enter your tracking number that you received by email.

Our shipping costs at a glance:

✔ Shipping costs within Germany

From a goods value of EUR 25.00 we deliver parcels within Germany free of charge *. Below this value, we charge a flat rate of EUR 4.90 per order for shipping within Germany.

✔ Shipping costs within the EU

Of course, we also deliver your order quickly and easily to many EU countries. In addition to the stated prices, we charge for the delivery, regardless of the weight:

From a goods value of EUR 99.00 we deliver packages free of charge . From a goods value between 50.00 - 99.00 EUR we deliver packages for 4.99 EUR . Below the goods value of EUR 50.00 we charge a flat rate of EUR 8.99 .

shipping service provider

Your package order will be sent by the shipping service provider Deutsche Post (DHL).

Please note : If the package is refused, you will have to pay the shipping costs for a new delivery. We thank you for your understanding.

Delivery of packages

We will process your order as soon as possible. You will receive your goods within Germany within 2-3 working days or in the case of advance payment within 2-3 working days after receipt of payment. The delivery time abroad is 3-6 working days after receipt of payment.

You will receive an email when the ordered goods leave our premises. If you have not received your order one week after receipt of this e-mail, please send us a message to service@lavisa.de . We will then check your order immediately.

Please understand : As soon as a package is handed over to a shipping service provider, ie leaves our warehouse, we unfortunately no longer have any influence on the shipping delivery time. Please check your tracking number for more information on shipment status (see link below). Shipping delays may sometimes occur with DHL. We are happy to help you to check where your package is or where or to whom it has been delivered, for example. Unfortunately, we cannot influence the speed of the delivery process.